tag:addcraft.statuspage.io,2005:/historyaddcraft Status - Incident History2024-03-20T23:41:33+01:00addcrafttag:addcraft.statuspage.io,2005:Incident/109506182022-08-26T17:56:41+02:002022-08-26T17:56:41+02:00Downtime due to server software updates<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:56</var> CEST</small><br><strong>Resolved</strong> - Software security updates on the server had unintended side effects, causing a downtime of about 1h in our maintenance time window. We're sorry for the inconvinience.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:49</var> CEST</small><br><strong>Update</strong> - [Comment from Opsgenie]Steffen Müller closed alert: "ALARM: "Presenter Public Server HTTPS Check Alarm" in US East (N. Virginia)"</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:48</var> CEST</small><br><strong>Update</strong> - [Comment from Opsgenie]Steffen Müller acknowledged alert: "ALARM: "Presenter Public Server HTTPS Check Alarm" in US East (N. Virginia)"</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>16:45</var> CEST</small><br><strong>Investigating</strong> - Checks the alive success rate of HTTPS requests to backend.presenter-for-confluence.com/atlassian-connect.json via a Route53 Health Check. Threshold Crossed: 3 datapoints [0.0 (26/08/22 14:40:00), 0.0 (26/08/22 14:35:00), 70.01488095238095 (26/08/22 14:30:00)] were less than the threshold (80.0).</p>tag:addcraft.statuspage.io,2005:Incident/72193942021-06-11T08:06:46+02:002021-06-11T08:06:46+02:00ALARM: "Presenter Public Server HTTPS Check Alarm" in US East (N. Virginia)<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>08:06</var> CEST</small><br><strong>Resolved</strong> - This was a false alarm caused by some hickup in the AWS data center, systems were operational all time through.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>22:46</var> CEST</small><br><strong>Update</strong> - [Comment from Opsgenie]Steffen Müller closed alert: "ALARM: "Presenter Public Server HTTPS Check Alarm" in US East (N. Virginia)"</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>22:21</var> CEST</small><br><strong>Investigating</strong> - Checks the alive success rate of HTTPS requests to backend.presenter-for-confluence.com/atlassian-connect.json via a Route53 Health Check. Threshold Crossed: 1 out of the last 1 datapoints [94.04411764705883 (10/06/21 20:16:00)] was less than the threshold (95.0) (minimum 1 datapoint for OK -> ALARM transition).</p>tag:addcraft.statuspage.io,2005:Incident/55653392020-11-13T17:52:31+01:002021-03-08T15:52:07+01:00This is an example incident<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>17:52</var> CET</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>17:42</var> CET</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>17:48</var> CET</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>18:18</var> CET</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>